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FitnessBuilder Questions

What is the difference between Standard and PLUS access?
When you download FitnessBuilder, you automatically get Standard access. You can tap Manage Subscriptions and choose one of the PLUS options. Here are the differences in FitnessBuilder 2.5:
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Standard
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PLUS
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| iPump Workouts |
264 |
663 |
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| Images & Videos |
2,239 |
5,600 |
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| Share Workouts |
Unlimited |
Unlimited |
| Receive Workouts |
up to 3 |
Unlimited |
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| ASK a Fitness Question |
1 Question |
Unlimited |
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| Print Workout |
— |
Yes |
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Also see the breakdown of exercises and workouts for Plus and standard.
Note: Pro access (for fitness professionals) also includes Plus.
I have FitnessBuilder 1.x. Do I lose any content or features?
No. All previous FitnessBuilder users keep all the content and features you've had all along. Your account automatically converts FitnesssBuilder to a state where you can access everything you had before FitnessBuilder 2.x or later. In addition, you get all the new content and features that are updated to Standard access.
If any previous user sees less workouts than they had before, just LOGOUT and LOGIN again to reset your FitnessBuilder to everything you had before, or contact using the Ask a Support Question on the Home screen.
How do I play the exercise videos?
Each exercise screen displays the exercise image with a text tip beneath. Tap once on the exercise to show forward/backward/video controls. Tap once on the video button to start the video player. The video will play in landscape mode. When you have finished watching the video tap the Done button in the top left to return to the image & text tip screen.
Note: Videos, with audio coaching, require an internet connection.
Where can I track my Cardio or Strength sets for each exercise?
Double-tap on an exercise. Enter in the (Strength) reps & weight for the first set. You can tap the (+) or (-) to add/delete sets. You can also tap the Cardio tab and enter in your time, distance, speed, incline and other Cardio data.
Can I listen to my music with FitnessBuilder?
Yes, you can listen to all your own music. First choose your playlist and start your music. Then choose your Workout and start pumping.
Note: Music will stop playing when you start an exercise video. To resume music, pinch once on your headphone control capsule.
How can I change my account email address?
In your Profile, you can tap Edit to change your account email address.
How can I change my account profile picture?
In your Profile, tap the profile pic box to add or replace the image you'd like to appear when you share workouts
Why choose FitnessBuilder?
In an ideal world, we’d all have personal trainers, but the costs add up and scheduling can be a real hassle. FitnessBuilder is the next best thing: adaptable, portable, and affordable - a fraction of the cost of a personal trainer. FitnessBuilder guides you through complete workouts whatever your fitness goal to help get you in the best shape of your life.
Who designed the PumpOne workouts?
All FitnessBuilder workouts are designed by our staff exercise physiologist and personal trainer Declan Condron. With over 10 years of training experience dealing with everyone from beginners to professional athletes, he knows what it takes to get you in shape.
What if I can't do some of the exercises or I don't have the right equipment?
It is important that you receive proper instruction on the use of all exercise equipment before using it. If you cannot perform a specific exercise for any reason, ask the staff at your gym for advice or an exercise substitution. If you do not have the exact same equipment at your gym again consult with the gym staff for the best substitute. You can also contact us with any questions or comments.
What if I don't belong to a gym?
FitnessBuilder PLUS has over 650 workouts to suit all needs, goals and locations. Whether you are working out in a fully equipped gym, at home with minimal equipment or on the road with nothing but your own bodyweight, we have a workout program for you. So no excuses!
How do I pick an iPump Workout that is right for me?
We created the iPump Workouts to suit different fitness goals and exercise levels, from basic strength training to cardiovascular interval training to yoga. Just choose your goal, program & level and you'll be on your way.
Do I have access to a personal trainer to answer fitness questions?
Yes, you can just tap ASK from the Home screen to send a summary of your FitnessBuilder usage, so we can best answer your question. Standard access allows you to ask one fitness question. PLUS access is unlimited.
FitnessBuilder Social Questions

I'm Considering on getting PLUS. What Share Workout features come with PLUS?
All users, Standard and PLUS, get to share an unlimited number of workouts with friends. PLUS access allows you to receive an unlimited amount, while Standard users can receive up to 3 workouts. If you're planning on sharing and receiving workout with family, friends, etc., then a PLUS subscription is essential.
I create my own custom exercises, can I Share workouts with those exercises?
Yes. If you create custom exercises and add these exercises to a workout you share, they will then be available to the receiver in their Workout Builder to access as well.
When you complete that workout if you have the Facebook option selected the first image in a workout will post to your Facebook wall, even if it’s a custom exercise.
What personal information appears when I share a workout?
The profile pic you select in the profile screen and your name or username (depending if you entered a name in Profile) will appear on the receiver's device when you share a workout. If the person you shared a workout with re-shares the workout with someone else, your profile pic and name will show as the workout creator.
What appears on the Facebook wall post and what can I control?
You have control over what gets posted to your Facebook wall. When you complete a workout, check or uncheck the Facebook box. If its checked, the first exercise image of a workout will appear on your wall. To control the image that appears from a My Workout, just change the first image in your session.
The workout name appears and indicates if you created it or if it was shared by a friend. iPump Workouts display the program description. You can also control the ratings you give a workout and the date/time/workout time that will appear.
Version 3.2 added the ability for Plus users to also add their workout log PDF to to social posting. Tap the "Include Log" checkbox to enable that feature.
What if I don't have an internet connection when Sharing and Posting Workouts?
An internet connection is required to send or receive a workout, notify a sender that you've completed the one they shared with you, or post to Facebook/Twitter, and log emails. You do not need an internet connection to perform, track or complete workouts & save logs.
If you lose connection mid-download, a red "x" will appear. Try again after you regain internet access.
What is the Notification checkbox for?
When someone completes a workout you sent them, you will receive an email notification that they completed it, with the workout name, date, time, workout time, rating, comments and log. You are only notified the first time that workout is completed, and the receiver must have internet access at the time of saving their log. Pro users are notified every time a workout is compelted.
What is the Public checkbox for?
The Public checkbox indicates that you are allowing PumpOne to use that shared workout. If do not wish to grant PumpOne those rights, turn the Public checkbox off. Remember, that once you share a workout, the receiver may re-share it allowing PumpOne to use it. So if you do not want your workouts to be made Public, make sure you share with those you trust not to re-share with the Public option on. When you Share a workout for the first time, you will get a message displaying the Share Workout Terms, which are also posted at www.pumpone.com/shareterms.html
Can I modify a Shared Workout?
Shared Workouts are much like iPump Workouts in that you can make a copy of a Shared Workout without altering the original. The copy, that you can modify, will appear in the My Workouts list. Note that the previous senders' instructions will be removed.
Can I copy my own workout?
Yes. Share Workout allows you to send workouts to yourself. By Sharing a My Workout with yourself, you'll receive it in your Shared list as a copy. You can then modify it, which will place a copy in My Workouts.
PumpOne Classic Downloads

What are PumpOne Trainers?
PumpOne is the future of personal fitness that brings visual affordable & portable personal training guidance right to the palm of your hand. PumpOne Trainers consist of images and/or video & audio instructions that you can download to most any handheld device such as the iPod, iPhone, iPod nano, Zune, mobile phone, etc.
Why choose a PumpOne Trainer?
In an ideal world, we’d all have personal trainers, but the costs add up and scheduling can be a real hassle. PumpOne Trainers are the next best thing: adaptable, portable, and affordable - a fraction of the cost of a personal trainer. They guide you through complete workouts whatever your fitness goal to help get you in the best shape of your life.
What do I get with a PumpOne Trainer?
PumpOne Trainers are image and/or video & audio-based workout programs. Upon purchase they are immediately emailed to you as a download link. Nothing is shipped. Just click on the link and follow the prompts to have the workout(s) automatically installed on your computer.
PumpOne Image Trainers are about 2MB per workout. The Video Trainers are about 45MB per workout.
What devices do the Trainers work on?
PumpOne Image Trainers can be downloaded to most any handheld device that supports a color image including the iPhone, all color screen iPods including the iPod nano, Treo, Blackberry, Zune, PSP and many more. They can also be viewed on a computer or printed out.
PumpOne Video Trainers will work with the above devices that support video playback.
For example, the 2005 iPod mini is not compatible as it has a black & white screen and does not support images or videos.
PumpOne Mobile Trainers can be viewed on any WAP enabled cell phone, meaning any phone that has internet capabilities.
How do I use my PumpOne Trainers?
Image Trainers allow you to choose your favorite workout music and then navigate to your workout in the Photos area. You click to the next exercise & tip when you're ready to perform it -all while listening to your motivating music.
Video Trainers allow you to see live demonstrations of the exercises being performed by personal trainers. Accompanying audio provides additional instruction & tips to follow. When the video is complete, pause it and perform the exercise.
When you've become familiar with how to perform an exercise, you can switch to the Image Trainer (which comes with every Video Trainer) so you can listen to your own music at the same time!
Are PumpOne Trainers easy to follow?
Our number one priority is ease of use. Just scroll through the images to see each exercise and simple how-to instructions. Perform each exercise following the suggested reps & sets as you go through the workout. We worked hard to make it as intuitive as possible so you don’t waste any valuable time trying to figure out how to use it.
Our Videos are self-explanatory & are accompanied by a personal trainer's voice giving you precise tips on how to perform an exercise.
Can I listen to my own music?
We firmly believe the right music can make or break a workout. That’s why PumpOne was designed to complement, not interfere, with your music experience. You can listen to all your own music while using PumpOne Image Trainers including DRM & iTunes purchased music. Hear your music, Play your workout!
Can I try a workout before purchasing?
Yes. There is a Free Workout at the PumpOne.com homepage. Go check it out, we know you will love it.
How do I pick the Trainer that is right for me?
We created PumpOne Video, Image & Mobile Trainers to suit different fitness goals and exercise levels, from basic strength training to cardiovascular interval training to yoga. Just choose your goal, program & level and you'll be on your way.
What if I can't do some of the exercises or I don't have the right equipment?
It is important that you receive proper instruction on the use of all exercise equipment before using it. If you cannot perform a specific exercise for any reason, ask the staff at your gym for advice or an exercise substitution. If you do not have the exact same equipment at your gym again consult with the gym staff for the best substitute. You can also contact us with any questions or comments.
What if I don't belong to a gym?
PumpOne has hundreds of different workout programs to suit all needs, goals and locations. Whether you are working out in a fully equipped gym, at home with minimal equipment or on the road with nothing but your own bodyweight, we have a workout program for you. So no excuses! |
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