Who can get the first free month free?
The free month offer is for new users only that haven't already redeemed a free month for Plus, Pro or PT.
How do I turn off the subscription Auto-Renew or cancel?
-If you subscribed on iOS (your iPhone, iPad iPod touch), turn off Auto-Renew in your iTunes account, under Subscriptions.
-If you subscribed on the Web or Android, login from your Mac/PC, choose Subscriptions from the account menu and cancel.
Note: Users must cancel or set Auto-Renew to off before a new month or year transaction occurs. Unfortunately, there are no refunds or credits.
How much does Plus access cost after the Free Month expires?
$9.99/month or $59.99/year (50% off).
I bought FitnessBuilder when it was a paid app on the App Store. How do I get the workouts I original paid for?
Login with the same account you created on the paid app. Don't create a new account, as that new one isn't tied to your original purchase.
I switched to an Android device, can I access my account and content on there?
Any Plus, Pro or PT subscription is available on Android as long as you login with an active subscription account.
Where do I learn more about the professional access levels, Pro and PT. And the Private Label version for organizations?
Fitness Professionals - www.fitnessbuilder.com/pro
Therapy Professionals - www.fitnessbuilder.com/pt
Private Label - www.pumpone.com/pl
FAQs - www.pumpone.com/profaq
Videos - www.pumpone.com/tutorials
I upgraded or lost my mobile device. Can I get my personal information on the new one?
Login with the account that had your information and wait for sync to complete. If you were syncing with your old device, then your data is backed up, available at www.fitnessbuilder.com and mobile devices.