Customer service separates a good company from an excellent company. We strive for the latter. In fact, to deliver this ultimate fitness app to you, we had to communicate with a lot of our customers. This support page will expand as we hear more and more of your questions and suggestions for FitnessBuilder. Contact Us

Program Support

Is FitnessBuilder compatible with the 3.0 BETA?

Not yet. FitnessBuilder is compatible with the current shipping iPhone/iPod touch Software version 2.2.1.

Once 3.0 gets certified, FitnessBuilder will be updated to work with 3.0.

How do I play the exercise videos?

Each exercise screen displays the exercise image with a text tip beneath. Tap once on the exercise to show forward/backward/video controls. Tap once on the video button to start the video player. The video will play in landscape mode. When you have finished watching the video tap the Done button in the top left to return to the image & text tip screen.

Note: Video require internet or cellular connection.

How do I LOG my workout?

Tap the "Complete" button on the last screen of the workout to display LOG details. If you tracked your workout, all your tracking information will automatically be copied into the log. Type any additional notes and tap "Save" to save your LOG.

How can I delete a LOG?

Swiping across (left to right) a Log will prompt you to confirm its deletion.

Where can I track my reps, sets & weight for each exercise?

Double-tap on an exercise. Enter in the reps & weight for the first set. You can tap the (+) or (-) to add/delete sets.

Can I listen to my music with FitnessBuilder?

Yes, you can listen to all your own music. First choose your playlist and start your music. Then choose your Workout and start pumping.

Note: Music will stop playing when you start an exercise video. To resume music, pinch once on your headphone control capsule.

What are you guys working on for updates?

Fitness Calculators, Weigh-Ins, Exercise Timer, Workout Preview Gallery, Exercise thumbnails on Favorites, NEXT and Log Lists, Intensity Targets in Workout Builder are all in the works.

Fitness Support

Why choose iPump FitnessBuilder?
In an ideal world, we’d all have personal trainers, but the costs add up and scheduling can be a real hassle. iPump FitnessBuilder is the next best thing: adaptable, portable, and affordable - a fraction of the cost of a personal trainer. FitnessBuilder guides you through complete workouts whatever your fitness goal to help get you in the best shape of your life.

Who designed the PumpOne workouts?

All FitnessBuilder workouts are designed by our staff exercise physiologist and personal trainer Declan Condron. With over 10 years of training experience dealing with everyone from beginners to professional athletes, he knows what it takes to get you in shape.

What if I can't do some of the exercises or I don't have the right equipment?
It is important that you receive proper instruction on the use of all exercise equipment before using it. If you cannot perform a specific exercise for any reason, ask the staff at your gym for advice or an exercise substitution. If you do not have the exact same equipment at your gym again consult with the gym staff for the best substitute. You can also contact us with any questions or comments.

What if I don't belong to a gym?
FitnessBuilder has over 400 workouts to suit all needs, goals and locations. Whether you are working out in a fully equipped gym, at home with minimal equipment or on the road with nothing but your own bodyweight, we have a workout program for you. So no excuses!

How do I pick an iPump Workout that is right for me?
We created the iPump Workouts to suit different fitness goals and exercise levels, from basic strength training to cardiovascular interval training to yoga. Just choose your goal, program & level and you'll be on your way.

Do I have access to a personal trainer to answer fitness questions?

Yes, just tap ASK from the Home screen to send a summary of your FitnessBuilder usage, so we can best answer your question.

FitnessBuilder Reference Lists

EXERCISE IMAGES & VIDEOS

1,090 Male images

1,000 Female images

1,053 Male videos

960 Female videos

Over 1350 unique exercises (version 1.0)

EXERCISES (unique)

ABS - 224 exercises

BACK - 100 exercises

BICEPS - 66 exercises

CHEST - 127 Exercises

COMBO - 12 Exercises

FOREARMS - 11 Exercises

FULL BODY - 94 Exercises

LEGS - 267 Exercises

LOWER BACK - 47 Exercises

SHOULDERS - 135 Exercises

TRICEPS - 57 Exercises

CARDIO - 38 Exercises

FLEXIBILITY - 64 Exercises

HOTEL - 25 Exercises (some overlap)

PILATES - 63 Exercises

POWER - 18 Exercises

YOGA - 64 Exercises

CATEGORIES (using the above exercises)

STABILITY - 224 Exercises

STRENGTH - 498 Exercises

EQUIPMENT (using the above exercises)

BARBELL - 86 Exercises

BODYWEIGHT - 394 Exercises

CABLES - 71 Exercises

DUMBBELLS - 267 Exercises

SWISS BALL - 184 Exercises

MED BALL - 74 Exercises

KETTLEBELLS - 78 Exercises

BOSU - 35 Exercises

FOAM ROLLER - 31 Exercises

TUBING - 132 Exercises

DYNA DISC - 9 Exercises

LEG WEIGHTS - 5 Exercises

MACHINE - 15 Exercises

PLATE - 10 Exercises

WOBBLE BOARD - 8 Exercises

LOCATIONS

HOTEL - 59 Workouts, in 26 Programs

HOME - 111 Workouts in 47 Programs

GYM - 401 Workouts in 154 Programs

HOME GYM - 205 Workouts in 81 Programs

OUTSIDE - 60 Workouts in 30 Programs

NO EQUIPMENT - 43 Workouts in 26 Programs

FITNESS GOALS

The following are GOAL results in iPump Workouts. The workouts are geared to accomplish the following goals.

ABS - 22 Workouts in 7 Programs
ARMS - 10 Workouts in 5 Programs

BODYBUILDING - 110 Workouts in 38 Programs

CARDIO - 21 Workouts in 12 Programs

CORE - 48 Workouts in 12 Programs

ENDURANCE - 125 Workouts in 53 Programs

FLEXIBILITY - 29 Workouts in 16 Programs

FULL BODY - 64 Workouts in 28 Programs

HEART HEALTH - 20 Workouts in 10 Programs

LEGS - 11 Workouts in 6 Programs

LOWER BODY - 12 Workouts in 7 Programs

PILATES - 8 Workouts in 5 Programs

POWER - 117 Workouts in 38 Programs

REHABILITATION - 20 Workouts in 7 Programs

SPORTS CONDITIONING - 58 Workouts 18 Programs

STABILITY - 29 Workouts in 9 Programs

STRENGTH - 334 Workouts in 115 Programs

TONING - 141 Workouts in 62 Programs

UPPER BODY - 16 Workouts in 8 Programs

WEIGHT LOSS - 167 Workouts in 65 Programs

YOGA - 9 Workouts in 7 Programs

1 STAR (beginner) - 78 Workouts in 42 Programs

2 STARS - 146 Workouts in 65 Programs

3 STARS - 71 Workouts in 27 Programs

4 STARS (most advanced) - 22 Workouts in 9 Programs